Support

1Contact us

Email support@lux-pro.app. We read every message and reply within one business day, Monday to Friday, 9:00–18:00 Central European Time.

So we can answer on the first reply, please tell us:

• the phone number or email address on your Lux Pro account;
• your device and OS version (for example “iPhone 15, iOS 18.5”);
• the app version, shown at the bottom of Settings;
• what you tapped, what you expected, and what happened instead;
• a screenshot, if you have one.

For privacy questions, data-access requests and deletion requests, write to privacy@lux-pro.app instead.

2Getting help inside the app

Open the Profile tab and tap “Support & FAQ”. From there you can browse help topics, search articles, report a problem and follow your existing tickets.

In-app tickets require you to be signed in. If you cannot sign in, email us and we will help from there.

3I do not see any activities near me

Lux Pro shows matches and events within about 200 km of your location. If nothing appears, you are most likely outside that radius of any current activity — the lists are genuinely empty rather than broken.

To look somewhere else, tap the location line under your name on the Lobby (the map-pin icon with your city and a chevron) and choose a city. The Lobby and the Explore map both re-centre on it and stay there until you change it again.

4Joining a match or an event

Open the activity and tap Join. If it is already full you join the waitlist instead, and you move up automatically when someone leaves.

Joining and creating both require a verified phone number. If you signed in with Apple, Google, Facebook or Telegram, you will be asked to add and verify a phone number the first time you try.

5The SMS code never arrives

Check that the country code matches your number and that the number can receive SMS, then wait for the resend timer to run out and request a new code.

If it still does not arrive, sign in with Apple or Google and verify your phone number later from Settings.

6How payments work

Lux Pro does not process payments and never holds your money. There are no in-app purchases and no subscriptions.

Where an activity shows an entry fee, that price is set by the organiser and paid to the organiser directly, outside the app. Refunds, cancellations and any dispute about a fee are between you and the organiser, under the policy they publish on the activity.

7Reporting someone, and staying safe

Every profile, chat message and activity can be reported from inside the app, and you can block any user so they can no longer contact you or appear in your chats and lists.

We review reports and aim to act within 24 hours, including removing content and suspending or terminating the accounts responsible. If anyone is in immediate danger, contact your local emergency services first.

8Deleting your account, or getting your data

You can delete your account from Settings. Deletion is permanent: your profile, activities, messages and photos are removed and cannot be restored.

To receive a copy of your data, use the data export in Settings or write to privacy@lux-pro.app.